Risky Business - Managing the Life Cycle of Your Client Files

Introduction

From onboarding to closure, the life cycle of a client file can present many risks.

Delivered by law firm compliance expert Peter Warner, this new virtual classroom seminar will tackle the key aspects of file management for law firms.

Ideal for managing partners, practice managers and compliance staff, this session will provide you with clear and practical guidance enabling you to manage the practice more efficiently and effectively.

What You Will Learn

This live and interactive session will cover the following:

• Client on-boarding - assessing the risks
• Pre-acceptance steps for conflicts and CDD
• Initial scoping and costs estimates
• Monitoring progress
• Dealing with key dates and undertakings
• Use of third parties
• File reviews and inactivity checks
• When is it safe to close the file?
• Who owns the file contents?
• Have client’s objectives been achieved?
• Any complaints or potential claims lurking?
• What are the data protection/GDPR issues at stake?
• Are there outstanding finance aspects such as billing?
• Have we complied with the SRA Accounts Rules?
• How can we develop a retention and destruction policy?
• What do we tell the client?

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.