Consumer Law - An Introductory Guide

Introduction

Consumer law is both increasingly important and increasingly complex. This course provides a clear and concise guide to the key rules as set out in the relevant legislation and then applies those rules through a series of practical exercises.

What You Will Learn

This live broadcast will cover the following:

• Supply of goods, digital content and services
• overview of the Consumer Rights Act 2015
• summary of the key statutory rights and remedies
• reversal of the burden of proof
• Unfair terms
• test of ‘unfairness’
• core terms exemption
• meaning of ‘transparent’ and ‘prominent’
• enforcement examples
• Distance selling
• overview of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• meaning of ‘distance contracts’
• pre-contract information requirements
• confirmation
• delivery of goods
• cancellation rights
• Unfair commercial practices
• overview of the Consumer Protection from Unfair Trading Regulations 2008
• meaning of ‘average consumer’
• general and specific prohibitions
• schedule of unfair practices
• civil and criminal enforcement

Recording of live sessions: Soon after the Learn Live session has taken place you will be able to go back and access the recording - should you wish to revisit the material discussed.