Fitness for Purpose, Right to Reject & Refunds - The Key Consumer Rights

Introduction

This webinar sets out a summary of the key rights and remedies available in respect of the supply of goods, services and digital content to consumers.

There is also a brief summary of the enhanced consumer measures now available to enforcement bodies in certain circumstances together with some examples of their usage.

What You Will Learn

This webinar will cover the following:

Sale of Goods

• Consumer rights - satisfactory quality; fitness for particular purpose; as described; match a sample; right to supply; match a model
• Consumer remedies - short term right to reject; repair; replacement; right to price reduction; final right to reject
• Burden of proof
• Returns policies - who pays for returning faulty goods?

Services

• Consumer rights - reasonable care and skill; reasonable price; reasonable time period; information about trader to be binding
• Consumer remedies - right to price reduction; right to repeat performance

Digital Content

• Definition and application of the rules
• Rights and remedies
• Compensation where device of content is damaged

Enhanced Consumer Measures

• Redress
• Compliance
• Choice
• Enforcement examples

This webinar was recorded on 22nd June 2021