Communicating for Success - A Guide for Front Line Staff

Introduction

Being able to communicate effectively with a wide range of individuals, and juggling their conflicting demands, are essential skills for all client facing staff.

This webinar will provide delegates with the opportunity to build on their existing client care skills, allowing them to manage every aspect of their role effectively and confidently.

What You Will Learn

This webinar will cover the following:

• What makes a great receptionist/secretary/PA?
• Communicating assertively
• Overcoming communication barriers when working remotely
• Dealing with challenging clients
• Using your influencing skills effectively
• Making the best use of Teams and Zoom for meetings and communicating
• Collaboration tools - what are they and how do they help?
• Identifying your own natural communication style
• Recognising and managing your impact on others

This webinar was recorded on 29th April 2021