The EU New Deal for Consumers - Latest Developments Explored

Introduction

The EU New Deal for Consumers comprises two new directives which make a series of important changes to existing EU directives in the field of consumer law.

The first directive will come into force in May 2022 with the second directive likely to come into force in 2023.

UK businesses dealing with EU consumers will need to comply with the changes when they come into force.

Whether the UK government will decide to implement the provisions in due course remains unknown, but a previous green paper and consultation suggests that some of the provisions are likely to find their way into UK consumer law.

This new webinar summarises the key content and considers the changes that need to be made.

What You Will Learn

This webinar will cover the following:

• Enforcement and Modernisation Directive
• Introduction of effective penalties - up to 4% of turnover in the member state in question
• Online marketplaces - greater clarity about ranking and consumer rights
• Extension of rights in respect of free digital content
• Limits on price reductions and personalised offers
• Restrictions on dual quality, fake reviews and re-selling of tickets
• Representative Actions Directive
• Introduction of representative actions on behalf of consumers (no law firms allowed!)
• Redress orders and declaratory decisions - improved remedies for consumers

This webinar was recorded on 23rd March 2021