Consumer Credit & Supporting Vulnerable Customers - An Introduction

Introduction

Protection of vulnerable customers has been an issue at the forefront of the FCA’s work for many years.

When the FCA took over regulation of consumer credit firms in 2014, it was clear from the start that the protection of vulnerable customers in the financial services sector was an important matter.

Since then, the FCA’s work in this area has continued, with the most recent example being the consultation on draft guidance for firms in the field of consumer finance.

This new webinar is aimed at those working and advising in the field of consumer finance who wish to understand the FCA’s approach to vulnerable customers.

What You Will Learn

This webinar will cover the following:

• Who are vulnerable consumers?
• The FCA’s work so far
• Dealing with this in practice
• The FCA’s ongoing work
• Impact of COVID-19

This webinar was recorded on 19th January 2021